Copyright & DMCA Policy

1. Overview

SmartTech ProServe LLC complies with the notice-and-takedown procedures of the United States Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. §512. This policy tells you how to submit a DMCA notice, how we handle counter-notices, and what to expect once a notice is received.

2. Designated agent

Notices of claimed copyright infringement should be sent to our designated DMCA agent:

Only notices that comply with the requirements below and are sent to the designated agent will be acted on. We are in the process of registering our designated agent with the U.S. Copyright Office. Until that registration is complete, the fastest way to reach us is the email address above.

3. Submitting a takedown notice

A valid notice of claimed infringement must be a written communication that includes substantially the following:

1. a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
2. identification of the copyrighted work claimed to be infringed (or, if a single notice covers multiple works, a representative list);
3. identification of the material that is claimed to be infringing, with enough detail for us to locate it — ideally, a direct URL to the page or file on chantro.com;
4. your contact information: full legal name, address, telephone number, and email address;
5. a statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. a statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

4. Submitting a counter-notice

If you believe that material you posted was mistakenly removed or disabled, you may submit a counter-notice containing substantially the following:

1. your physical or electronic signature;
2. identification of the material that was removed or disabled, and the location where it appeared before removal;
3. a statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. your full legal name, address, telephone number, and email address;
5. a statement that you consent to the jurisdiction of the United States District Court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which SmartTech ProServe LLC may be found), and that you will accept service of process from the person who provided the original notice or their agent.

5. Our process

When we receive a valid notice, we will (a) remove or disable access to the material identified in the notice, (b) make reasonable efforts to notify the Customer or User who posted the material, and (c) record the notice for our repeat-infringer tracking.

If we receive a valid counter-notice, we will forward a copy to the original complainant. Unless the complainant notifies us that they have filed an action seeking a court order against the Customer or User, we will restore the material not less than ten (10), and not more than fourteen (14), business days after forwarding the counter-notice, as required by 17 U.S.C. §512(g)(2)(C).

6. Repeat-infringer policy

We terminate, in appropriate circumstances, the accounts of Users or the Workspaces of Customers who are repeat infringers, as required by the DMCA.

7. Misuse of the process

Section 512(f) of the DMCA provides that any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, may be liable for damages. Please consider this carefully before submitting a notice or counter-notice.

8. Other intellectual-property claims

For trademark concerns, impersonation, or other intellectual-property complaints not covered by the DMCA, please contact legal@chantro.com with a description of the issue and any supporting materials. We will investigate in good faith.